Billing And Booking Terms
Membership, billing, access, and dispute rules for DJ OWE record pool products.
Core Members and Open Format Hub are monthly subscriptions with a three-payment minimum term. The minimum term starts when checkout is completed and the subscription is activated. This applies to discounted reactivation offers, standard monthly signups, and win-back campaigns unless a checkout page states a longer term.
WIXWINBACK50 gives 50% off the first recurring month; the remaining minimum-term payments bill at the normal monthly price. After the discounted billing period, the subscription continues at the published monthly price for the selected tier. Discounts do not remove the minimum-term commitment.
Cancellation stops renewal after the minimum term and any unpaid invoices are resolved. Members can request cancellation through billing support or their account tools. If cancellation is requested before the minimum term is complete, access and renewal stop after the minimum term has been billed or otherwise resolved.
If a scheduled payment fails, DJ OWE or the payment provider may retry the invoice using the payment method on file. Failed payment, expired card, cancelled card, and customer-requested cancellation are tracked as separate account states so support can review the correct issue. Members may update their billing method or contact support if their card cannot be charged.
Access may be limited, paused, or held in a grace period when required payments are unpaid, disputed, reversed, or under review. Download access is restored when the account returns to good standing or when support manually resolves the account.
Checkout records, subscription metadata, payment-provider invoices, these terms, and related confirmation messages may be used to respond to chargebacks or payment disputes. This page is intended to make the billing commitment clear before checkout, not to limit rights that cannot legally be limited.
Deposit, balance, non-payment, and direct contact rules for DJ OWE event bookings.
The booking deposit secures the event date, equipment allocation, preparation time, and DJ performance commitment. A booking is not confirmed until the required deposit or full upfront payment has been received and recorded. The deposit is applied to the quoted booking total.
The remaining balance is due before performance services begin, unless DJ OWE confirms a different arrangement in writing. DJ OWE may send a balance reminder approximately 24 hours before the event. The balance may be paid by an approved direct bank transfer or another payment method DJ OWE confirms for that booking. If the client replies that payment has been made, DJ OWE must still confirm receipt before the balance is treated as paid.
If the client cancels, does not attend, materially changes the event, or leaves the balance unpaid when due, DJ OWE may retain the deposit for the date hold, equipment allocation, preparation, and booking commitment already provided. DJ OWE is not required to begin setup, equipment hire, travel, or performance services while a required booking balance remains unpaid.These terms do not limit rights that cannot legally be limited under Australian Consumer Law or any other applicable law.
For subscription cancellation, billing updates, or payment problems, contact DJ OWE through the account dashboard or the email listed on your receipt. For event bookings, clients may also contact DJ OWE using the direct phone number or booking thread already provided for their event.